We expect to have it lovingly packed and dispatched within 2 business days and shipped the next day.
Significant love, care and attention is poured into making our chocolates, which in turn is extended into the packing and shipping of orders out to our customers. In order to minimise the risk of melting or spoiling in transit, we opt for the highest levels of service available from our delivery partners.
Customer orders are sent via Australia Post Express, or StarTrack Premium - both of these services offer next-business-day delivery to most locations in Australia (some rural destinations may take an extra day). We take the additional measure of not dispatching orders on a Friday to minimise the risk of parcels being left in depots across the weekends.
When you place your order online, we expect to have it lovingly packed and dispatched within 2 business days (excluding Fridays). For example, if you place your order over the weekend, we would expect to have your order out the door by Tuesday, and in most cases, you’ll receive your order on Wednesday.
Please note that during peak periods, such as Christmas, Easter, Valentines, Mothers Day and other sale events, our lead times may be pushed out due to higher than normal volumes. Our team are always working hard to ensure your orders reach you as quickly and as safely as possible.
If you are within Australia, you can qualify for FREE shipping on any order where you spend over $150.
Your order should be absolutely fine providing that it is not left out in a hot and sunny location.
If it’s a warmer time of year we suggest that you send it to a location where someone can receive the package. Through out the summer months we ship with ice packs to ensure our products arrive as beautiful as when they left our factory. Chocolate is heat sensitive so we cannot guarantee the products to arrive in perfect condition in the warm months, so if they arrive a little soft place them in the freezer for an hour, they may not look as beautiful but they will still taste the same. All online orders have Authority to Leave at customers provided shipping address.
Yes you can; please complete the online shopping experience as normal.
You will be quoted the price of delivery at check out, this will be calculated based on your location and the weight of you order. Please note that if your destination is over 30 degrees celsius we wouldn't recommend ordering until it cools. For wholesale please email sales@locolove.com we would love to hear from you.
We usually process orders within 1-2 days so get in touch ASAP!
Contact Customer Service on hello@locolove.com with your order number, your incorrect details and the correct details you wish to be updated.
If however we have shipped the order to the wrong location due to incorrect information being given postage will need to be charged again for redelivery.
Unfortunately products intended for consumption are non-refundable.
Due to the nature of chocolate and the hot Australian climate we can not guarantee that your order will be in perfect condition, though we do our very best with ice packs and packaging to protect the goods. It is out of our control if the courier is delayed.
At Loco Love we stand behind the products we sell and hope that you are more than satisfied with your goods.
While we always aim to provide you with what you want, occasionally an item in high demand or out of season may be unavailable. We’re always happy to help you find a replacement product.
You can manage your monthly subscription by logging into your account HERE.
How does it work?
How to start a subscription:
I can't checkout / It says my address is incorrect?
Make sure that your total subscription spend is equal to or greater than $50 before shipping. You must meet this minimum recurring spend in order to complete checkout.
You can cancel your subscription after 3 months / cycles.
You can cancel your monthly subscription by logging into your account HERE.
You can also skip a cycle, swap or add products to your order.
We expect to have it lovingly packed and dispatched within 2 business days and shipped the next day.
Significant love, care and attention is poured into making our chocolates, which in turn is extended into the packing and shipping of orders out to our customers. In order to minimise the risk of melting or spoiling in transit, we opt for the highest levels of service available from our delivery partners.
Customer orders are sent via Australia Post Express, or StarTrack Premium - both of these services offer next-business-day delivery to most locations in Australia (some rural destinations may take an extra day). We take the additional measure of not dispatching orders on a Friday to minimise the risk of parcels being left in depots across the weekends.
When you place your order online, we expect to have it lovingly packed and dispatched within 2 business days (excluding Fridays). For example, if you place your order over the weekend, we would expect to have your order out the door by Tuesday, and in most cases, you’ll receive your order on Wednesday.
Please note that during peak periods, such as Christmas, Easter, Valentines, Mothers Day and other sale events, our lead times may be pushed out due to higher than normal volumes. Our team are always working hard to ensure your orders reach you as quickly and as safely as possible.
If you are within Australia, you can qualify for FREE shipping on any order where you spend over $150.
Your order should be absolutely fine providing that it is not left out in a hot and sunny location.
If it’s a warmer time of year we suggest that you send it to a location where someone can receive the package. Through out the summer months we ship with ice packs to ensure our products arrive as beautiful as when they left our factory. Chocolate is heat sensitive so we cannot guarantee the products to arrive in perfect condition in the warm months, so if they arrive a little soft place them in the freezer for an hour, they may not look as beautiful but they will still taste the same. All online orders have Authority to Leave at customers provided shipping address.
Yes you can; please complete the online shopping experience as normal.
You will be quoted the price of delivery at check out, this will be calculated based on your location and the weight of you order. Please note that if your destination is over 30 degrees celsius we wouldn't recommend ordering until it cools. For wholesale please email sales@locolove.com we would love to hear from you.
We usually process orders within 1-2 days so get in touch ASAP!
Contact Customer Service on hello@locolove.com with your order number, your incorrect details and the correct details you wish to be updated.
If however we have shipped the order to the wrong location due to incorrect information being given postage will need to be charged again for redelivery.
Unfortunately products intended for consumption are non-refundable.
Due to the nature of chocolate and the hot Australian climate we can not guarantee that your order will be in perfect condition, though we do our very best with ice packs and packaging to protect the goods. It is out of our control if the courier is delayed.
At Loco Love we stand behind the products we sell and hope that you are more than satisfied with your goods.
While we always aim to provide you with what you want, occasionally an item in high demand or out of season may be unavailable. We’re always happy to help you find a replacement product.
You can manage your monthly subscription by logging into your account HERE.
How does it work?
How to start a subscription:
I can't checkout / It says my address is incorrect?
Make sure that your total subscription spend is equal to or greater than $50 before shipping. You must meet this minimum recurring spend in order to complete checkout.
You can cancel your subscription after 3 months / cycles.
You can cancel your monthly subscription by logging into your account HERE.
You can also skip a cycle, swap or add products to your order.
