Terms and Conditions



At Loco Love we stand behind the products we sell and hope that you are more than satisfied with your goods. All products intended for consumption are non-refundable and we do not accept returns. Due to the nature of chocolate and the hot Australian climate we can not guarantee that your order will be in perfect condition, we do our very best with ice packs and packaging to protect the goods. Though often it is out of our control if the courier is delayed.


While we always aim to provide you with what you want, occasionally an item in high demand or out of season may be unavailable. We’re always happy to help you find a replacement product.


Want to stay on top of what’s happening at Loco Love? Be the first to know about new products, special events and all other important facets of life within the Loco Love Family by entering your email below. We will never share your personal information with any third parties, because, well, you’re family.



If the weather is hot, please place your chocolates in the fridge until it cools. It general is best to store chocolate in a cool dark spot, please ensure it is in an airtight container. This way no moisture or odours will change the appearance and taste.  If chocolate melts and then hardens again, it may appear chalky in appearance.  This is because it has partially or fully “fallen” out of temper.  The Chocolate is still fine to eat and perfectly nutritious, however, you may experience a different mouth feel.


Please email locolovechocolate@gmail.com for wholesale enquires